Effective Date: 24.02.2025


1. Introduction
Welcome to Thicle Wall Art, the trading name of Thicle Sàrl-S (“Company,” “we,” “our,” “us”). These Terms and Conditions govern the use of our website (www.thiclewallart.eu) and services. By accessing our website or using our services, you agree to comply with these terms.


2. Services Provided
Thicle Wall Art specializes in direct-to-wall printing services for both residential and commercial clients. Our services include high-quality, custom wall prints designed to enhance any space. Customers are required to provide high-resolution graphics for printing, or they may choose to engage an external graphic designer at an additional cost.


3. Pricing and Payment
Pricing Structure: Services are priced between €170 and €230 per square meter (excluding VAT), depending on the complexity of the project.
Additional Charges: Travel costs apply for locations beyond 20 km (€2 per additional km) from Luxembourg.
Deposit Requirement: A 30% upfront deposit is required to confirm a booking. Deposits are non-refundable, except in cases where a cancellation is made within 48 hours of booking.
Full Payment: Payment must be completed before the commencement of the project.


4. Cancellations and Refunds
Deposits are non-refundable, except if cancellation occurs within 48 hours of booking.
If a customer is dissatisfied with the print quality, Thicle Wall Art will review the issue on a case-by-case basis and determine an appropriate resolution.


5. Liability and Warranty
We are not responsible for pre-existing wall conditions that may affect print quality.
Outdoor prints have a maximum lifespan of 5 years, depending on weather exposure and maintenance.
Thicle Wall Art is not liable for indirect or consequential damages arising from the use of our services.


6. Intellectual Property
Customers must confirm they have the legal rights to use any images submitted for printing.
Thicle Wall Art reserves the right to showcase completed projects for marketing purposes unless the customer explicitly requests otherwise in writing.


7. Privacy Policy
For information on how we collect, store, and process personal data, please refer to our Privacy Policy.


8. Governing Law
These Terms and Conditions are governed by the laws of Luxembourg. Any disputes will be resolved exclusively in Luxembourg courts.


9. Contact Information
For any inquiries related to these Terms and Conditions, contact us at: Business Name: Thicle Sàrl-S (trading as Thicle Wall Art)
Email: [email protected]
Phone: +352 661 844253
Address: 3 Um Paerchen, L-8352 Dahlem, Luxembourg